Call monitoring is the main function of Call Center supervisors. It is performed with the purpose of listening to the conversation between agents and customers to evaluate the performance of […]
Call monitoring: Key practice in customer service
Call Center Optimization: 5 Tactics to Streamline Operations
When it comes to Customer Experience (CX), there are two things you should never skimp on: quality and efficiency. The call center optimization process can help you improve both aspects […]
4 ways to prevent agent burnout with Freshdesk Contact Center
Dealing with customers on a daily basis is an exhausting job, even when you’re dealing with them over the phone. As a result, it is normal to find agent burnout […]
Freshcaller + Freshservice an integration that will solve your ITSM challenges
Is not the first time we will be talking about integrations, and this time is Freshcaller + Freshservice turn with ITSM. It doesn’t matter how good or popular a product […]
Optimize the efficiency of your call center with these tips
Worried about your call center efficiency? That’s a normal concern. Call centers make a really important job: keeping your customers happy. Therefore, it’s totally understandable that you want to optimize […]