We’ve all played that kids’ game where we stand in line and someone starts by saying a sentence. As it passes through everyone’s ears and reaches the end of the […]
3 key practices to improve communication in the working environment
E-commerce chatbots: Why they are a must for your business?
If you have an online business, E-commerce chatbots can change your whole customer support and customer experience for good, while helping you reduce costs and optimizing your agent’s productivity. Want […]
Email open rates: Learn how to boost them with these tips
We are sure you had sent emails before, but have you ever thought about email open rates? Emails are one of the most popular channels for communication, and companies really […]
Follow these tips to write the best job descriptions for your company
Job descriptions. They are more important than many of us think, but sadly almost no one gives them the attention they need. We are sure you’ve read many job descriptions […]
How to improve your team productivity with a task management software
Have you ever heard about task management software? If you don’t keep reading, you’re about to find out how this tool will help you improve your company’s overall functioning. Improving […]
Customer success: How to accomplish it and why is so important
The statement “customer success” seems pretty obvious, but do you really know what means? Keep reading to find out. Every company knows that keeping customers happy is the secret behind […]
Why you need Intelligent Automation in ITSM?
We know that by automating business processes, we can make great gains in productivity. Something most organizations are always looking to do. In practice, it means virtual agents take over […]
One of the main concerns businesses face today is if they will be able to manage their teams while working from home. Let us start by saying that even the […]
These are the best remote work software you can try
Remote work has existed for a while, but with the current Covid-19 contingency we are facing remote work has become more popular than ever, and thankfully there are many remote […]
Optimize the efficiency of your call center with these tips
Worried about your call center efficiency? That’s a normal concern. Call centers make a really important job: keeping your customers happy. Therefore, it’s totally understandable that you want to optimize […]
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