Regardless of a company’s industry, customer service and customer experience are integral elements in building a successful business. However, what are their differences? And which is more important to achieve […]
Customer Service vs. Customer Experience: What’s the difference?
Omnichannel vs. Multichannel Communication: What is the difference?
The world of customer service is evolving, and with it comes two different approaches that many companies must use to communicate: Multichannel vs. Omnichannel. If there’s one thing customers have […]
3 business problems that ServiceNow helps to overcome
Companies operating in today’s changing marketplace must overcome significant business problems to adapt and remain competitive. The speed of change is faster than ever, requiring companies to be agile and […]
Top 6 tips to achieve business excellence
Achieving business excellence is one of the main goals of modern companies. Regardless of the size of the organization, entrepreneurs often find themselves blindly entering uncharted territory, trying to figure […]
ITIL Change Management Implementation Guide
Change is part of life itself, and is necessary to adapt and survive. The same applies in the business world: to remain competitive, introducing changes in the organization is essential. […]
Top 5 CRMs for SMEs in 2023
You’ve probably heard this phrase hundreds of times: “new year, new opportunities”. However, to make this mantra a reality, it is vital that you have the right tools, especially if […]
Digital employee experience: benefits and how to improve it.
The global pandemic radically changed expectations about how and where to work. As a result, the definition of “workplace” now goes beyond the physical space. Digital spaces are a reality. […]
Process designer: Main functions and advantages
Lack of transparency and poor organization in workflows can be the worst enemy of business growth. In this context, a process designer can be the answer to increase your team’s […]
6 tips to improve your customer service during Black Friday
Customer service is a fundamental part of the client’s experience, to the point that it can become a decisive factor in the purchasing process. On dates as important as Black […]
7 steps to create a successful training plan
In many companies, training plans are neglected because they are seen as an additional expense that does not generate value for the organization. However, this strategy represents a crucial investment […]
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