Imagine this scenario: you walk into the office and see your team is dispirited, tasks are piling up, and their performance is not as expected. Although each employee is full […]
Job training: 4 consequences of not implementing it and their solutions
Improve your self-service portal with these simple steps
Create a self-service portal that really works! Discover how to order content to elevate the user experience. 🤩
Customer service process: What is it and why does your company need it?
Does your company have a customer service process? If the answer is no, you need to learn more about why you need this here.
How to create a successful digital transformation strategy
In today’s marketplace, standing still is the fastest way to go backward. As technology continues to advance, companies must adapt and evolve to stay relevant. This is where the power […]
Customer loyalty: What tools do you need to improve your numbers?
Do you want to increase your number of loyal customers? Find out how technology can help you achieve a better customer engagement strategy.
How to accomplish a Customer Service Culture
Customer service culture is the strategy that will align all the parts of your company for a better functioning. Know more about this here!
The Guide to Generative AI: Concepts, Applications, and Future
Learn the basics of Generative AI: explore its fundamentals, applications, future and its impact on business.
ServiceNow in Action: Success in Financial Digital Transformation
Discover how ServiceNow empowers financial digital transformation, driving efficiency and agility in financial processes.
Why team collaboration is vital for hybrid and remote work
Team collaboration is essential for both office work and remote work. Get to know why you need it for your company here.
Customer Service vs. Customer Experience: What’s the difference?
Regardless of a company’s industry, customer service and customer experience are integral elements in building a successful business. However, what are their differences? And which is more important to achieve […]
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