According to McKinsey & Company, experts in business research and publishing, approximately 70% of purchasing decisions are based on how customers feel they are treated. In other words, more than […]
Features that Vtiger offers for more efficient customer support
Get to know the benefits of Vtiger as a Marketing Tool
Marketing has a tremendous impact on business today. Not only does it determine whether you sell, but an effective marketing strategy could make the difference between success or failure. Vtiger […]
4 functionalities that every service desk must have
You’ve probably already faced the challenges of managing your company’s IT services. Maybe your sales rep suffered a computer failure and couldn’t reach a technician in time to connect with […]
5 Strategies to ensure remote onboarding success
The onboarding process is the first impression a new employee has as an official member of your company. While many companies invest a great deal of money in recruiting new […]
How to use WhatsApp in your customer service strategy?
Do you remember what communication was like before WhatsApp arrived? Before WhatsApp (2009), there were other instant messaging applications with which we spent hours talking. However, the advantages that applications […]
Remote IT support implementation guide for SMEs
Every business needs to provide a reliable and secure way for customers, suppliers and remote employees to access the resources they need. Fortunately, most of the day-to-day functions of modern […]
How to automate the workflow in your organization in 5 steps
Automating processes is perhaps the simplest and most effective way to optimize the operation of an organization. It also provides automatically generated data and information to give you better visibility […]
Why you need Intelligent Automation in ITSM?
We know that by automating business processes, we can make great gains in productivity. Something most organizations are always looking to do. In practice, it means virtual agents take over […]
Why automation is essential for effective Vulnerability Management
Automation in Vulnerability Management is more important than ever. Learn why you need to protect the remote accesses of your employees.
Why do you need to use chatbots in your company?
Chatbots are a need for your company. In this article, we tell you the secret to their success and why you should use them.
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