When it comes to Customer Experience (CX), there are two things you should never skimp on: quality and efficiency. The call center optimization process can help you improve both aspects […]
Call Center Optimization: 5 Tactics to Streamline Operations
Monday.com vs. Asana: Which One Is Better?
Comparing monday.com vs. Asana, which is the best project management software? If you are looking for project management software, you probably have already come across one of them. In […]
SLA Management: 4 ways to optimize it with ITSM software
IT experts know that Service Level Agreements (SLA) are essential to regulate the service provided and ensure that customer expectations are met. But creating and managing SLAs can be a […]
ServiceNow vs. Appian: Which One is Better
Between ServiceNow and Appian, which is the best solution for your organization’s service management? Are considering implementing a software solution to improve service management in your organization? You have probably […]
Sales automation: 3 tasks you should stop doing manually
Did you know that salespeople can spend up to 40% of their time on administrative activities? This translates into less performance and fewer sales. If you want to avoid this and […]
4 Reasons to Manage All Areas of Your Company with monday.com
Do you know if the processes across all your organization can be automated by work management software? Proof of this, according to McKinsey, 45% of the activities in any area […]
Tips to improve your recruiting talent processes
Recruiting talent in a company is a key process for success. However, many organizations do not optimize or put effort into creating better processes. The recruitment process is not easy, […]
Benefits of a help desk for healthcare centers
Many healthcare facilities face a number of internal problems, from poor staff management to system errors. This is where help desks for healthcare centers come in to save the day. […]
Customer service in banking: 3 mistakes to avoid
Customer service in banking is a critical part of business success. In a survey conducted by J.D. Power, more than 43% of respondents reported having a “bad” or “very bad” […]
Project Management Software: 4 Signs That You Need One
Let’s start with a question: is a project still successful despite inefficient processes, late deliveries, and poor management transparency? While managing a project can be overwhelming, achieving goals loses […]
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