At a technology company, a support team is working around the clock to resolve a critical failure. While the alerts keep coming in, an AI analyzes the incident and suggests […]
5 ITSM trends in 2025
Freshdesk Omni or Zendesk? Discover the features of these ticketing systems
Looking to improve your customer service? Compare Freshdesk Omni and Zendesk, two leaders in ticketing systems.
AI Risks: 7 tips to drive responsible IA use in your business
Are you looking to minimize the risks of AI in your business? Discover 7 essential strategies to effectively manage AI challenges.
Digitization of ITSM processes: A Practical Guide
In the fast-paced world of technology, the digitization of ITSM processes is a priority. But how do you know when and how to digitize? In our latest video: “Digital transformation: […]
3 AI-powered CRMs to Boost Productivity
Discover the 3 AI-powered CRMs that have the potential to significantly improve your productivity and efficiency.
The Guide to Generative AI: Concepts, Applications, and Future
Learn the basics of Generative AI: explore its fundamentals, applications, future and its impact on business.
Improving human-AI collaboration for workforce success
Learn about the key principles for improving human-AI collaboration that will enable you to achieve success in the workplace.
Understanding Intelligent Automation and its Benefits
In recent years, in the world of business technology and the digital transformation that has been gaining ground, we have not stopped talking about Process Automation. And, more recently, the […]
Top 3 Vtiger features that make it the best CRM solution
When choosing a CRM we must put into perspective its price compared to the value it can deliver. Through this comparison, we can make an intelligent decision that allows us […]
5 advantages of using AI chatbots in the medical industry
The medical industry is complex. It is in charge of providing healthcare, but achieving this requires managing multiple information technology processes. Among the most important ones we can mention are […]
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