A certification in international norms & standards (ISO, COBIT, ITIL) gives structure and prestige to any company. If you are in the process of adopting any of them, read this post to pick the best choice for your company.
ISO, COBIT and ITIL: International norms & standards of IT
6 tips to improve your customer service during Black Friday
Customer service is a fundamental part of the client’s experience, to the point that it can become a decisive factor in the purchasing process. On dates as important as Black […]
Importance of Help Desk Software for Academic Institutions
Over the years and with the arrival of the digital era, academic institutions have experienced many changes. One of the most relevant improvements is the new communication channels used by educators, students, […]
Freshservice vs TOPdesk: Which is the best service desk?
How do I choose a service desk software that meets my business needs? That’s the question hundreds of companies are asking nowadays. Although there are very good options available, the […]
7 tips to improve your digital communication with your clients
It’s no secret that digital communication has become a staple in our society. From ordering food to shopping for clothes, we are doing more and more of our transactions online. […]
IT projects: 7 tips to simplify their management
Do you have trouble coordinating your IT projects? Well, let me tell you that you are not alone. For many IT Managers, it is a challenge to master the different […]
6 Tips for a Successful ITIL implementation
In all companies, no matter the forecasts they take, always happen technical failures that impact their internal processes. If you want to prevent this scenario, implementing ITIL may be your […]
Freshdesk vs Zoho: What is the best software for your business?
Choosing a help desk software can be a challenging task. However, among hundreds of available systems, the competition is always reduced to two powerful systems: Freshdesk vs Zoho. These […]
5 Tips for a Successful Help Desk Software Implementation
In a world where time is a challenge, companies must ensure to use a help desk software that meets users’ expectations and simplifies the job of the IT team. This […]
4 ways to prevent agent burnout with Freshdesk Contact Center
Dealing with customers on a daily basis is an exhausting job, even when you’re dealing with them over the phone. As a result, it is normal to find agent burnout […]
Scroll to top