Elevate your Customer Service with Freshdesk Help Desk
This AI-powered platform helps you deliver proactive service to your customers, ensuring accurate and fast assistance.
Manage all communications from a single location and effortlessly scale as your business grows. With advanced self-service options and AI-driven metrics, Freshdesk adapts to your business's changing dynamics, optimizing decision-making.
Key Freshdesk features to simplify your Support
Omnichannel
Handle email, calls, chat, WhatsApp, website and social networks in a single interface.
Analytics
Monitor and identify improvements in your help desk using real-time data.
Freddy AI-Powered Chatbot
Provides instant and accurate responses to quickly resolve your customers' inquiries.
iOS and Android
iOS and Android app to answer tickets on the go.
Optimize Customer Support with advanced ticketing
With Freshdesk Help Desk you organize, classify and assign tickets easily and efficiently:
- Manage support requests from one place.
- Manage your SLAs and set deadlines for ticket resolution according to schedules or categories.
- Automate repetitive actions on tickets with a single click.
AI-driven Automations
Boost productivity and efficiency with generative AI that assists agents at every step:
- Assigns tickets to agents/groups automatically based on specific keywords or properties.
- Notify customers and agents about changes to their tickets.
- Automations check all your tickets every hour to verify if they need an update or alert.
Ensure effective team collaboration
With Freshdesk Help Desk you work as a team to effectively solve customer problems:
- Collaborate with internal or external experts to quickly resolve complex issues.
- Share tickets with other teams while maintaining visibility into progress.
Empower your Customers with effective Self-Service
Improve your customers' experience by enabling them to help themselves:
- Use chatbots to provide instant and accurate answers to customer questions.
- Enables agents to turn ticket responses into knowledge base articles.
- Create and manage forums, transforming critical community issues into tickets for needed attention.
Tailor your Help Desk with complete customization
Freshdesk Help Desk is fully customizable:
- Customize the look and feel of your help desk portal.
- Assign access and operation permissions according to agent roles and responsibilities.
- Develop and integrate custom applications for unique business workflows.
Strengthen your Security with advanced protection features
Protect your company and platform with comprehensive network audits and features:
- Freshdesk accounts include SSL certificates.
- Configure IP whitelisting, limit access outside of work or create secure access for agents via VPN.
- Enable Freshdesk login with other accounts via Single Sign-On (SSO) authentication.
Optimize Support with AI-Powered proactive analytics
Solve problems before they happen and optimize support operations with AI-powered proactive analytics:
- Harness the power of generative AI to constantly analyze interactions, monitor quality and reduce Total Cost of Operation (TCO).
- Schedule periodic delivery of pre-determined reports to your inbox.
- Monitor agent performance and learn about their skills and strengths.
Easy Integrations
Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
Fast, efficient, and personalized Support — All in one place
Why GB Advisors?
We are professional consultants with experience in transforming, innovating and optimizing processes through the implementation of software solutions.
Consulting
We evaluate and understand the needs of our customers, to offer the best digital tools, advice and support before, during, and after installation.
Installation Services
Our certified technicians will support you throughout the installation process and adapt the solutions according to your teams' requirements.
Customization
We provide customization services that adapt the software's functionality and appearance to your business's specific needs.