With the arrival of new technologies and cloud services, service desk software have become a very important ally. These systems not only allow you efficiently manage requests from IT departments, but also help you prevent incidents that can affect your productivity.
Service desk software have a very broad and strategic function. They can help you monitor the most complex IT tasks and verify that every process is carried out properly and safely.
These systems also guarantee customer satisfaction at all times. That is why they are used to prevent possible failures, bottlenecks, and to ensure quality service.
In the market, there are a large number of systems that offer these services, which vary in features, scope, and cost. However, Freshservice has always stood out for offering new tools that satisfy IT team needs. Today we will explain the advantages of implementing this service desk software in your business:
Make a quick and easy deployment
One of the challenges that SMEs face when implementing a new IT system is the training they must provide to their employees. They must invest time and money to ensure that agents know the system’s features well, so they can get the most out of it.
Freshservice has an intuitive user interface that doesn’t require training or manuals. This lets you focus on the processes that affect the operations of your business.
This service desk also allows you to automate manual and repetitive tasks. You can save time performing your daily tasks and obtaining important information to prevent future incidents.
Another advantage of this system is that you can easily visualize your operations through charts that are updated in real-time, which will help you to speed up decision-making.
Save time managing your IT assets
Keeping track of your company’s assets can be exhausting. So you must use a tool that simplifies this task and allow you to know at all times your business processes.
With Freshservice you can track and evaluate hardware usage, software licenses, contracts, virtual assets, and other items that may affect your inventory. This will help you collect your asset’s information and add it to your IT team’s workflows.
This service desk allows you to identify all IT assets, and schedule periodic scans to update your records. With this feature, you can also know your IT assets’ location and obtain detailed information about each one, such as the IP address, software version, and more.
Offers a fast and reliable IT service
For the IT team, it is very important to give a quick response to all their requests. So they must always keep in touch with their users using different communication channels.
Freshservice’s system allows its users to create tickets via email, phone, using a self-service portal, or even in person, so you can easily track all requests, prioritize tasks and automate processes.
With this service desk, you can manage multiple SLA policies and set deadlines. This makes it possible to work on your requests based on their priority. And send a notification when users violate a policy.
If you want to reduce the requests of your IT team, this Freshworks system also has an integrated knowledge base, that users can use to solve their doubts and manage their requests. You can also customize this page to reflect your brand identity.
Keep a record of the processes and testing activities of your service desk
Performing tests is one of the most important activities when you are implementing new software or hardware. Since it helps you to detect possible errors and check the quality of a new tool.
Freshservice allows the IT department to program tests before making a deployment, set a start and end time, schedule notifications to minimize disruption in the users, as well as track incidents to mitigate risks.
Save time managing your IT projects
Managing an IT project implies great challenges for SMEs. They have to create objectives, tasks, monitor delivery deadlines, and perform risk analysis. And sometimes, they also have to install new hardware and software in order to secure the project’s success.
Freshservice can manage new projects from scratch using tickets or workflows. This is very useful if you want to automate your processes and reduce costs. It also allows you to organize tasks chronologically, using lists or grouping them.
With this service desk can also manage various projects with different levels of complexity. This makes it a flexible tool that adapts to all user’s needs.
To check the progress of your projects, this system offers a lot of metrics. You can use this feature to create charts and have a broader view of your company process.
Are ready to take your Service Desk to the next level?
If you want to use Freshservice to boost the performance of your IT team, you can contact GB Advisors. We are a leading company in ITSM, cybersecurity, and much more. We specialize in providing solutions to companies, regardless of their size or organizational needs.
You will also receive advice from a team of experts, who will help you solve all your needs. We will accompany you from the moment of installation to its customized configuration, so you can make the most of every system.
