In today’s article we present you Sandbox a new tool where you can make changes in the configuration of your Freshservice account.
We all love changes, right?? Well, maybe not so much. There are people who love changes, and there are people that tend to resist them. At the end of the day, changes are inevitable and even if we like them or not, we must accept them.
Similarly in companies, changes are seen as a difficult thing. Not only because most people resist them, but because in many cases changes tend to disturb the daily workflow; and nobody likes that.
People love routines, once someone is very used to performing something in a particular way doing it differently seems almost impossible, even when that change has many benefits.
Why? Because it’s always difficult to adapt to change.
Like we said, even when changes come as a positive thing, we don’t like any interference in what we do. Sure changes can be good, but they are unpredictable and take time to adjust.
Do you have time for that? We know you don’t, and almost no one has. Nowadays time seems to go faster than ever, we don’t have any second to wait or lose. We want everything as fast as possible. Immediate responses are mandatory for every type of service.
Your employees also expect doing their job in less time, having all the right tools to help them accomplish this, and avoiding any changes that could compromise their work.
If you have a company that is small, medium or big, changes are going to happen, and hopefully they will happen for good. They are an indicator of your company’s growth.
A successful business cannot allow the implementation of any change to affect its internal functioning, much less affect the service and attention to customers. Never forget that your company’s experience is the most valuable thing you can offer to your customers. They don’t care about the changes that may be happening because they will always expect the same quality.
There’s nothing to treasure the most like your customers. This is why you need to make sure to keep all your systems intact while implementing any changes. Do you think there’s any way of doing this? Luckily there is.
Sandbox by Freshervice allows you to create and test without any disturbance.
Sandbox is a virtual-testing environment where you can make changes in the configuration of your Freshservice tool.
When you’re done testing, just with a click, all the configurations will be replicated on your live account. Sandbox it’s like a mirror of the production environment for you to recreate, make changes, and smoothly incorporate the changes into the production environment without causing any trouble in your company.
You can create your Sandbox right within your live account. This sandbox account will mirror the live account setup.
Steps to use Sandbox are super easy:
- Create a Sandbox environment
- Configure changes
- Generate a list of changes
- Sync Sandbox with your account
Now you are ready to create and test different workflows, groups, agents and roles. Sandbox also allows you to fix any errors.
The best part is that while you’re testing everything, none of your employees or customers will experience any kind of hindrance. You can prevent chaos while creating or changing everything you need. Now you can go ahead with all the changes you always wanted to do but were afraid of because of the possible inconveniences.
A little guide for a better use of Sandbox
- Don’t make any changes in the production environment when sandbox is active
- Always “Regenerate changes” with the latest data in your sandbox account once you fix the conflict errors.
- Make sure other admins have finished making all changes before you sync your changes to your production account so that all admin changes are copied.
- Keep your sandbox account live for short periods of time – this prevents differences from adding up between your two accounts.
- Plan your sync from sandbox to production account during off-peak hours.
Freshservice is the Service desk that simplifies and modernizes IT with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.
With everything you need for proactive IT service management, Freshservice is simple, efficient, runs like clockwork and is completely personalized to your company’s needs. You can standardize processes and service delivery with an ITIL-aligned setup. It’s intuitive systems that automate mundane tasks, let you plan and track effectively, and keep your whole team on the same page.
Its advanced metrics give you constant insight that lets you improve performance, identify problems, and plan based on successes.
Are you ready to take complete control of all your IT and non-IT assets?
Gb Advisors offers you the opportunity to try Freshservice completely free. Get your demo here.
We take pride in saying that we are a reference in the technological market of software innovation in Latin America and the Caribbean. Our solutions meet top quality standards, we are ready and waiting to help you. Contact us.
