Technology has revolutionized the healthcare industry in many ways. One of the most important advances has been how hospitals and clinics use IT tools to improve the patient experience.
In fact, with innovative solutions such as mobile apps and tablets, medical staff can now provide more seamless and personalized care.
In this article, we will discuss the importance of providing good patient experience and give you some tips that will help you improve your healthcare facility’s service.
Why is it important to provide good patient experience?
Patient satisfaction is an indicator for measuring the quality of healthcare. This metric also shows consumers’ opinions objectively.
When patients are satisfied with a service, they are more likely to continue visiting a healthcare facility. Likewise, it allows you to reduce medical malpractice claims.
By improving patient satisfaction, medical facilities can increase efficiency and reduce unnecessary emergency visits. For this reason, monitoring this metric is a priority for clinics and hospitals.
Tips to improve your patients’ experience:
1. Implement an online system to manage your patients’ appointments
Many healthcare facilities have stated that although their patients prefer to schedule their visits via telephone, the demand for an online experience is growing.
By implementing an online system to manage the medical appointments, patients can schedule their visits from anywhere, and the medical staff will receive the information immediately.
With this strategy, you can also set up reminders and alerts for patients and employees. As a result, you will reduce no-shows and ensure that all medical staff has the correct information.
2. Create checkpoints to collect your patients’ information
Data collection is one of the pressing pain points of healthcare facilities. Thus, this process is done manually, which takes a lot of time and often leads to errors.
You can solve this problem by installing checkpoints in your facility. That way, patients can save their data while waiting for their appointment time. This will also help the medical staff save time and avoid information silos
In addition, with these systems you can increase your team’s efficiency, and reduce the paper consumption of your healthcare center.
3. Use tablets to educate your patients
Healthcare facilities usually employ tablets to entertain their visitors. However, these devices can also be used for educational purposes.
Many physicians claim that patients are interested in learning more about their medical conditions. They also want to participate in programs that facilitate their recovery.
With this educational program, your medical staff will also be able to create more meaningful interactions with patients. This translates into better quality service and a satisfying experience.
4. Streamline decision making with a predictive analytics system
Healthcare facilities face the same challenges as large enterprises. Both have hundreds of workflows, including admission, medication, and documentation processes. If one of these operations fails, the entire service is delayed. This can cause confusion and stress for the patient.
A predictive analytics system will help you overcome this problem. With this tool, you can automatically adjust your employees’ schedules, as well as increase the speed and accuracy of medical diagnoses.
By implementing this program correctly, you can also reduce costs, reduce waiting times and improve your patients’ overall experience.
5. Offer your patients a personalized attention
All consumers expect a personalized experience when using technology. This is why companies must constantly analyze their preferences, history, and interests to achieve this goal.
Healthcare facilities can adopt a similar strategy by using a loyalty program to gain their visitors’ trust. For example, if a patient’s blood pressure is good, the system can send a message congratulating the patient. Meanwhile, if this condition changes, the program can repeat the measurement or study the symptoms.
Likewise, these systems can automatically alert the medical team when a patient needs intervention. In this way, they will manage their time better and increase the treatment’s effectiveness.
6. Optimize your healthcare center’s processes
Both patients and medical staff want a simple and agile healthcare service. Hence, clinics and hospitals must implement new tools that help them improve their workflows.
A help desk software is a winning solution in this case. With this system, you can streamline all your organization’s processes, including billing and health insurance management.
It will also allow you to coordinate patient consultations centrally. In this way, medical staff can consult the information from any location or communication channel.
Likewise, this software will help your medical staff schedule reminders to improve the patient experience. For example, you can send diabetic patients an alert to remind them of their insulin intake.
There are many ITSM solutions designed and adapted for healthcare institutions, such as Freshdesk. With this tool, you can manage requirements through tickets, and automate workflows based on the impact and urgency.
This program also has different communication channels that you can use to increase the interest and well-being of your patients.
Do you want to implement this tool in your business?
At GB Advisors, we help you implement this and other technological solutions to simplify the processes of your medical institution. You will also receive advice from our group of experts, who will guide you step by step so that these tools work correctly and help you achieve your goals.
What are you waiting for? Take your medical service to the next level. Contact us!
