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Turn every incident into an opportunity ​to build customer loyalty

Automate ticket assignment and allow your team to focus on critical cases, keeping everything under control with an intelligent service management software: 

• Efficiently handle the most critical issues, aligning your team's priorities with your customers' expectations.
• Automate your technicians' workflow to deliver faster and more efficient responses.
• Interact with your customers through multiple channels, offering seamless communication.

 

Let AI do the heavy lifting

With Freshservice's intelligent tools, your team will be free of repetitive tasks and have time to focus on driving your business growth: 

• Delivers personalized responses based on the user's history, role, and the context of their request.
• Detect patterns and anomalies in data to resolve incidents before they escalate.
• Analyze tickets and automatically assign them to the best-trained technicians for resolution.

 

Regain control of your IT infrastructure

With Freshservice, every device is under your supervision, centralized in a single control panel, ready for you to make smart, proactive decisions: 

• Manage your assets with an unified view, allowing you to see their status and location in real time.
• Centralize your IT infrastructure information to make data-driven decisions.
• Ensure that each asset fulfills its lifecycle, optimizing its use and reducing unnecessary costs.

 

Guarantees compliance with your SLAs

Comply with your service standards and make every interaction count, ensuring customers' satisfaction and boosting your service desk's efficiency: 

• Receive real-time notifications when an SLA is at risk, allowing you to act proactively.
• Generate customized reports to understand your team's performance and identify areas for improvement.
• Monitor compliance with your SLAs with intuitive service management software that elevates the quality of your service.

 

Empower your customers with ​a smart self-service portal

From a services catalog to AI-powered chatbots, your customers will have everything they need to feel attended and satisfied: 

• Use AI to analyze your customers' behavior and offer them personalized solutions.
• Let your customers solve their questions on their own, improving their experience and reducing your team workload.
• Design a knowledge base that reflects your corporate identity and is easy to navigate for all users.

 

Simplify IT updates

Freshservice gives you confidence in knowing that every change is backed by a comprehensive risk analysis to ensure your success: 

• Defines and automates the steps to execute a change, ensuring consistency throughout the process.
• Evaluates potential risks before making changes, making sure that each step is calculated and safe.
• Design processes according to your team's specific needs for a smooth implementation.

 

Manage tickets from anywhere ​using a mobile device

With Freshservice's mobile app, your technicians carry the power of service management software in the palm of their hand: 

Boost your service quality with Freshservice

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Why GB Advisors?

We are professional consultants with experience in transforming, innovating and optimizing processes through the implementation of software solutions.