Freshchat is not just a support tool, it's an instant messaging software designed to transform the way you interact with your customers.

Combining advanced AI and an intuitive interface, Freshchat makes sure your team can:

• Offer fast and efficient solutions.
• Centrally manage multiple customer service channels.
• Deliver a memorable experience with every interaction.

 

Multiply your contact points

Get the flexibility to communicate with your customers through multiple service channels, managing everything on a single platform.

• Respond quickly and efficiently to customer requests.
• Guarantee a continuous 24/7 service.
• Increase your conversion rate.

Scale your support service ​with AI-powered bots

With its ability to integrate intelligent chatbots, Freshchat automates processes and frees your team to focus on more complex tasks.

Customers are looking for quick and easy self-service on their favorite customer service channels. By integrating AI, this instant messaging software allows you to deliver exactly that and more:

 

• Build loyalty faster with intelligent bots that adapt to your customers.
• Automate communication on your website, mobile apps and messaging channels.
• Reduce operational costs by delegating repetitive tasks to chatbots.

Integrations that work perfectly together

Freshchat Live Chat Software integrates intuitively with the entire Freshworks suite and a wide range of third-party applications, allowing you to unify your digital tools and improve operational efficiency.

• Optimize your workflow by integrating Freshchat with CRM tools, email marketing platforms, and project management software.
• Optimize your entire technology ecosystem, ensuring agile and effective integration.
• Integrate with other instant messaging software such as Slack, Facebook Messenger, Zendesk and ClearBit.

Turn every conversation into ​a sales opportunity

Discover an instant messaging software that anticipates your customers' needs and guides them to conversion through a personalized and efficient experience:

• Offer proactive and effective support.
• Identify and take advantage of new trends.
• Maximize your sales opportunities.

With intuitive dashboards and intelligent reporting, Freshchat allows you to monitor the impact of your campaigns and identify new opportunities for growth.

Capture and analyze customer data with an instant messaging software that boosts the growth of your business:

• Use historical data to anticipate your customers' requests.
• Segment your customers to better understand their preferences and needs.
• Align your company's resources with the areas of greatest impact.​

Communicate better and build Customer Loyalty with Freshchat

Why GB Advisors?

We are professional consultants with experience in transforming, innovating and optimizing processes through the implementation of software solutions.