CUSTOMER
MANAGEMENT
Having a good relationship with your customers is vital to maintain the competitiveness of your business.
Find in our product catalog the best tools to optimize interactions with users from the pre-sale process to even after they acquire some of your products. Do you need some help to choose the right tool?
Record your calls, create shared lines, view incoming and outgoing calls from a centralized dashboard, and get a history of interactions with your customers, all from the same place. Freshcaller offers you all the versatility of a complete, high-tech phone system, without worrying about the associated costs and maintenance.
Freshchat is an instant messaging solution with which you can offer greater satisfaction to your customers through timely and effective responses. Make the best of its messaging channels, live chat oriented to conversion, Bot 24/7, intelligent metrics, integration with other Freshworks products.
This marketing automation tool is designed to help you better understand the journey of your customers, generate qualified leads and optimize your conversion rate on your website. Through reports, heat maps and A / B type tests, this solution is able to provide you with everything you need to retain more customers.
Freshsales integrates email and chat to the CRM software. With this simple and innovative answer; Freshsales reconfigures and boosts the labor of Marketing and Sales to avoid Customer Service staff to move out between systems; functionalities and applications that may interfere with their results.
Open source software designed for Small and Medium Industries (SMEs) that integrates modules for Tasks Organization; Sales; Marketing and Help Desk on the same platform that helps you to manage your leads; increasing your Return of Investment (ROI) of your email marketing campaigns; and delivering an incredible customer service experience from the same service platform.
| Price |
|
| Deployment | Cloud Hosted |
| G2 Crowd Users Review | 4,1 / 5 |
| Capterra Users Review | 4,1 / 5 |
| Gartner Users Review | Not Available |
| Average Review | 4,1 / 5 |
| Main Features | • Local phone number • Free phonenumberEntrynumber • Real-time control panel • Voice mail • Conference Call • BOYC (Bring Your Own Carrier) |
| Price |
|
| Deployment | Cloud Hosted |
| G2 Crowd Users Review | 4,5 / 5 |
| Capterra Users Review | 4,0 / 5 |
| Gartner Users Review | 4,4 / 5 |
| Average Review | 4,3 / 5 |
| Main Features |
• Messaging Channels
• Mobile applications for all team members • Priority Inbox • People segmentation • Bot • CRM Self Load • Personalization of profiles, notifications, bots and business hours by group |
| Price |
|
| Deployment | Cloud Hosted |
| G2 Crowd Users Review | 4,5 / 5 |
| Capterra Users Review | 4,5 / 5 |
| Gartner Users Review | Not Available |
| Average Review | 4,5 / 5 |
| Main Features | • A/B tests • Customer surveys • Drip campaigns • Dynamic content • Image library • Landing Pages/Web Forms • Reports/Analysis • Subscriber management • Template Management |
| Price |
|
| Deployment | Cloud Hosted |
| G2 Crowd Users Review | 4,7 / 5 |
| Capterra Users Review | 4,7 / 5 |
| Gartner Users Review | 4,7 / 5 |
| Average Review | 4,7 / 5 |
| Main Features | • Visual sales reports. • Revenue analysis. • Sales activity reports. • Email marketing • Internal chat integration • Mobile access • Segmentation • Social Media Integration • Task Management • Customized pipelines • Field Customization for Leads / Contacts |
| Price |
|
| Deployment | Cloud Hosted |
| G2 Crowd Users Review | 4,3 / 5 |
| Capterra Users Review | 4,3 / 5 |
| Gartner Users Review | 4,3 / 5 |
| Average Review | 4,3 / 5 |
| Main Features | • Lead management • Account and contact management. • Support and customer service. • Campaign management. • Massive mail dispatch. • Inventory management. • Calendar, activities and notifications integrated management. • Integration and email extensions. |
