Generally, companies focus solely on having online agents who can answer messages and calls. However, that’s not all you can do to provide exemplary customer service. One easy-to-implement and effective […]
Improve your customer service strategy with a self-service portal
Increasing productivity in healthcare with ITSM technology
One of the biggest challenges for the healthcare sector has been to stay ahead of the curve in two important areas: increasing productivity and keeping employees happy. However, technological advances […]
Cyber threat, vulnerability, and risk: know their differences and protect your company
Do you know the difference between Vulnerability, Cyber Threat, and Risk? These terms are often confused when talking about Cybersecurity. Learn the difference easily with this guide.
Digital Security Trends for 2020 and beyond
Learn about the security trends in your digital environment for the year 2020. Understand how the market is managed and what threats will be the most dangerous this year.
How to gain productivity through process standardization?
There is a more effective way to achieve satisfactory results in your company; through the standardization of processes. Read on and get to know all its advantages.