Having an efficient customer service workflow is the dream of all service companies. However, achieving this goal is far from simple. To optimize this process, organizations must focus on providing […]
Optimize your customer service workflow in 4 simple steps
4 common sales pipeline problems and how to solve them
Despite the nuances of each organization, one thing is sure: all companies face sales pipeline problems. From poor segmentation to bad communication, there are major challenges to overcome to succeed […]
The 5 best practices to attract human talent
The priority of any human resources professional is to attract and retain human talent. Good professionals are what ultimately ensure the success of an organization. However, today it can be […]
4 ways to improve your remote technical support team
As the world moves toward remote working, many organizations are relying more on remote technical support teams. However, to provide quality assistance, companies must do more than just solve user […]
5 Stages of IT Service Continuity Management
Is IT Service Continuity Management Important to Your Organization? The relevance of IT service continuity management lies in its relationship with business continuity. In this sense, business continuity depends, to […]
ITSM in 2023: Key trends for businesses
Have you already planned how to improve your operations for better ITSM results in 2023? Of course, we know that this planning necessarily depends on the needs and particularities of […]
4 common mistakes when managing marketing projects
Do the marketing projects in your organization meet your expectations? Managing marketing projects successfully goes far beyond achieving a certain amount of leads. This lead generation must exist among efficient […]
4 Challenges of Remote Support Teams and How to Overcome Them
Although remote work has become “the new normal” for many companies, managing a remote support team still poses several challenges. To provide a good service, organizations must overcome cultural and […]
Call Center Optimization: 5 Tactics to Streamline Operations
When it comes to Customer Experience (CX), there are two things you should never skimp on: quality and efficiency. The call center optimization process can help you improve both aspects […]
Top 5 tips to improve field technician’s productivity
Service companies that operate in the traditional way are becoming an endangered species. Nowadays, the productivity of field technicians is not measured by the number of cases they solve, but […]
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