A certification in international norms & standards (ISO, COBIT, ITIL) gives structure and prestige to any company. If you are in the process of adopting any of them, read this post to pick the best choice for your company.
ISO, COBIT and ITIL: International norms & standards of IT
Top 6 tips to achieve business excellence
Achieving business excellence is one of the main goals of modern companies. Regardless of the size of the organization, entrepreneurs often find themselves blindly entering uncharted territory, trying to figure […]
Process Automation: all you need to know
Do you know what is the best method to implement a process automation system in your company? Thinking about the best choice? Check them out here.
3 Common Mistakes When Implementing CRM Software
Does implementing CRM software guarantee operational improvement in the organization? The short answer is no, but this is not related to the software itself. This has more to do with […]
ITIL Change Management Implementation Guide
Change is part of life itself, and is necessary to adapt and survive. The same applies in the business world: to remain competitive, introducing changes in the organization is essential. […]
6 steps to effective organizational change management
The implementation of organizational change management is key for companies that need to adapt to the ever-changing market environment in order to remain competitive and relevant. But for change to […]
Top 5 CRMs for SMEs in 2023
You’ve probably heard this phrase hundreds of times: “new year, new opportunities”. However, to make this mantra a reality, it is vital that you have the right tools, especially if […]
Call monitoring: Key practice in customer service
Call monitoring is the main function of Call Center supervisors. It is performed with the purpose of listening to the conversation between agents and customers to evaluate the performance of […]
3 Tools to Efficiently Manage Marketing Campaigns
ls there a secret to successfully managing marketing campaigns? It is easy to think that the size of your marketing investment will be directly proportional to the success of […]
5 key questions to evaluate the IT department
Do you want to ensure that your IT department is delivering the best possible service and staying ahead of current industry trends? Ultimately, assessing the effectiveness and performance of your […]
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