In a world where time is a challenge, companies must ensure to use a help desk software that meets users’ expectations and simplifies the job of the IT team. This […]
5 Tips for a Successful Help Desk Software Implementation
5 Tips to select the best service desk software
Selecting a system to manage your users’ requests is the first step to improving the quality of your technical service. However, this process can get a little complicated, due to […]
Take your technical service to the next level with these help desk metrics
All IT companies today have one thing in common: for all of them, the competition is fierce, so they have to constantly monitor their help desk metrics to know the […]
Avoid these IT problems to improve the quality of your service
It’s no secret that IT problems can negatively impact a company’s productivity. To the point of affecting customer satisfaction, employee performance, and service quality. A study made by A&OA revealed […]
Improve the management of your IT assets by applying these tips
In recent months, there has been a lot of talk about the importance of coordinating digital processes with IT assets to optimize business resources. This practice is called IT Asset […]
3 technological solutions that every company must have in 2022
2022 is already here! And in this year, companies must compete in a complex market, which forces them to constantly reinvent themselves, so they must implement technological solutions that help […]
Top 5 Freshservice features that will benefit your service desk
With the arrival of new technologies and cloud services, service desk software have become a very important ally. These systems not only allow you efficiently manage requests from IT departments, […]
Reduce customer service costs in 4 strategic steps
Currently, companies invest a lot of money in order to deliver good customer service. This makes it necessary to ask ourselves: Does the quality of the service delivered justify the […]
Delivering excellence in healthcare: Learn about connected health
When you arrive at a store, it is normal to have one or more employees around asking: “Do you need help?”, “Were you looking for something special? In addition, it […]
Application Security Testing (AST) SAST, DAST and IAST
Security testing is growing faster than any other security market in IT Systems, as AST (Application Security Testing) solutions adapt to new development methodologies and increased application complexity. Experts determine […]
Scroll to top