In your search for a ticketing software to improve your company’s customer service, you will have already found several possibilities in the market. Now, the most important thing when choosing […]
Comparison table: 5 best ticketing software on the market
5 ways you can improve your customer support
The customer support department is one of the most crowded areas in any company. Having to solve customer problems and provide a prompt response is not always an easy task. […]
5 advantages of using a cloud service desk
In your search for digital solutions and implementation of IT operations management software, it is likely that you have already come across the option of hosting your services in the […]
Why does your company need a service desk?
The creation of service desks and various software for IT service management is prolific, but you’re probably still wondering why your company needs a service desk. Perhaps your company is […]
5 Strategies to ensure remote onboarding success
The onboarding process is the first impression a new employee has as an official member of your company. While many companies invest a great deal of money in recruiting new […]
5 advantages of using AI chatbots in the medical industry
The medical industry is complex. It is in charge of providing healthcare, but achieving this requires managing multiple information technology processes. Among the most important ones we can mention are […]
Is an Antivirus and Firewall enough to be cyber-protected?
Are you trying to improve your business cybersecurity and trying to figure out what security controls you really need? In recent years, not only have the number of cyber attacks […]
GB Advisors: the best performing partner for Freshworks in Latin America.
Freshworks recently announced the winners of the 2020 edition of the Partner Awards. In this time, GB Advisors won the award for the Best Performing Partner in Latin America. […]
How to use WhatsApp in your customer service strategy?
Do you remember what communication was like before WhatsApp arrived? Before WhatsApp (2009), there were other instant messaging applications with which we spent hours talking. However, the advantages that applications […]
5 essential tips to motivate your customer service team
One of the biggest challenges for any company is to provide efficient customer service. This is one of the most difficult areas for employees: angry customers, information handling, multiple support […]
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