Choosing new software for the company can be a big challenge, as it involves starting a search and evaluation process that can take a long time. Normally, there are several steps we must take if we want to make the right decision. One of them is often to compare some tools we have pre-selected with each other.
In the case of business management automation solutions, if you are thinking of acquiring one, you will surely have come across these two names in your search: Autotask PSA and ConnectWise.
Both have excellent reviews, both offer high-efficiency features, how then know which is more convenient for your business?
Don’t worry, we know that sometimes it can be difficult to choose. That’s why we’ve decided to make it easier for you with the help of this article.
Want to know more? We show you everything you need to know about PSA software and the most relevant features of Autotask and ConnectWise. Read on and find out more.
First things first, what is PSA software?
If you’re already comparing tools, you’re sure to know what a PSA software is. However, in case you don’t know some of its features, here’s a definition.
A Professional Services Automation (PSA) software is a tool in charge of providing companies with the functionalities they need to manage all their projects efficiently.
PSA software serves to keep a regular control of time, expenses, billing and resource allocation of a project, which in the end allows achieving transparency in all processes related to it.
In addition, PSA software provides an overview of project management business processes and improves the efficiency, productivity, and profitability of existing project operations.
In summary, among its main features we have that:
- They provide a global view of finances, operations and customer relationships.
- Through it you can track the time and expenses you invest in a project.
- It allows users to register and allocate resources according to their needs and availability.
- Guarantees transparency in the operations of each project.
What are the advantages of PSA software?
Most successful projects
You can use the PSA software data to determine which types of projects are the most profitable. As a result, your organization can focus on delivering projects that more accurately match its skillset to develop more efficient business processes.
Better use of resources
A PSA solution will allow you to review resource allocation at a glance to ensure that resources are being used effectively.
That is, you will be able to see where they are going and where the gaps are, which means you will be able to detect failures early to redirect capital flow if necessary.
Risk reduction
A PSA system gives you access to historical project costs and performance data so that you can effectively determine your level of risk.
Because it ensures that the project runs according to schedule and cost, with PSA software you can flexibly set precise deadlines and milestones, giving you plenty of room for manoeuvre should changes occur.
Centralized information
A key benefit of PSA software is platform unification. If your existing systems are isolated and spread out, it can be a nightmare to try to gather all relevant information in a timely and accurate manner.
The right PSA solution provides the entire company with complete and timely information about projects, including any problems that could threaten to cause a project to fail.
Autotask PSA vs ConnectWise
Now let’s get to the point. Let’s look at the comparison between these two excellent PSA tools: Autotask and ConnectWise.
ConnectWise
ConnectWise is an enterprise management application for companies in different niches. This PSA provides companies with real-time reporting capabilities and tools and services that enable each employee to work more productively. If you want your company to better manage the resources it uses, ConnectWise is an excellent choice.
With ConnectWise, companies can access customizable dashboards with centralized information for detailed knowledge of the most important KPIs.
Key Features
- Help Desk Management
- Service panels
- Ticketing System
- Invoicing
- Open API
- Time Sheets
- 300+ Integrations
Autotask PSA
Thanks to the excellent performance it has demonstrated since its creation, Autotask has managed to position itself as one of the leading PSA suppliers.
Autotask’s success is based on its ability to provide IT service professionals with the opportunity to automate project and process management with greater efficiency. Autotask can be used for ServiceDesk management, service reporting, project management, time tracking, customer relationship management, billing, etc.
Key Functionalities
- Service Desk
- CRM Functions
- Time and expense management
- Customer self-service portal
- Collaboration Tools
- Invoicing
- Customer Database
- Customer Service
- Project management tools
- Generating Budgets
Interface
Autotask PSA offers a simple and intuitive interface. While new ConnectWise users report that the ConnectWise interface has too many complex labels and is sometimes saturated with icons.
Integrations
Some of Autotask’s are:
- Anchor
- Athesys
- Bomgar
- BrightGauge
- Client Heartbeat
- DeskDirector
- ECI e-automate
- eFolder
- IBM
- IDSync
- iSell
- Kaseya
- LabTech
- LogicMonitor
- Microsoft
- Microsoft Dynamics
- OpenDNS
- Werks
- StorageCraft
- TrendMicro
ConnectWise allows for many more integrations than Autotask, some of which we have:
- AVG Managed Workplace
- BizDox
- BVoIP 3CX
- CentraStafe
- CharTec BDR
- Cloud Manager
- CloudBerry Managed Backup
- CNET ChannelOnline
- Contact Science
- Continuum
- CoreConnex
- Datto
- DeskDirector
- Excel Micro
- Exchange Defender
- Executive Briefing Service for ConnectWise
- FreedomIQ
- GFI Maz
- IT Glue
- ITQuoter
- JetStream
- LogicMonitor
- LogMeIn
- Nimsoft
- OpenDNS Umbrella for MSPs
- Postini
- Pronto Marketing
- Reflexion
- RepairTech TechSuite
- Replibit
- Sage 100 ERP
- ThinkGrid
- Thycotic
- TimeConnect
- TimeStream
- Xerox
- Yellowbus Solutions Connect and Pay
- Zenith BDR
Company size
Autotask PSA stands out best in medium and large companies. While ConnectWise is ideal for SMEs.
Support
Both solutions offer a fairly complete support service with multi-channel support. This support is only in English, however, Autotask counts with partnerships around the world, allowing its customers to receive support in the local language.
The prices of both solutions may vary according to the company’s requirements, so in this case, our recommendation is that you contact a supplier directly.
How are you doing so far? Have you made up your mind? If you still can’t choose an option, don’t worry, we’ll help you with that. At GB Advisors we have a group of expert IT solutions consultants always ready to help you. We are also providers of different ITSM solutions, so we guarantee that you will be able to find everything you need in one place. Contact us now and get the most out of your IT investments.
