When it comes to Customer Experience (CX), there are two things you should never skimp on: quality and efficiency. The call center optimization process can help you improve both aspects […]
Call Center Optimization: 5 Tactics to Streamline Operations
Digital employee experience: benefits and how to improve it.
The global pandemic radically changed expectations about how and where to work. As a result, the definition of “workplace” now goes beyond the physical space. Digital spaces are a reality. […]
5 IT self-service functions that your Service Desk needs
In business, time is money. Therefore, keeping our employees happy and productive is essential for them to focus on their daily tasks. We must prevent system failures that make them […]
4 things to avoid if you want to attract more leads
Are you having trouble attracting more leads? Don’t worry, you’re not alone. Most marketers and sales agents find it difficult to attract high-quality leads on a consistent basis. However, you […]
SLA Management: 4 ways to optimize it with ITSM software
IT experts know that Service Level Agreements (SLA) are essential to regulate the service provided and ensure that customer expectations are met. But creating and managing SLAs can be a […]
Tips for improving customer support teamwork
Improving teamwork is essential for employees to be more engaged and efficient. In fact, customer service teams with engaged employees have better customer interaction, higher productivity, better retention and 21% […]
Boost your employer brand with an ATS Software
If you’re like most HR professionals, you’re always looking for new ways to optimize your employer brand. Doing so is vital to attracting and retaining top talent, reducing turnover, and […]
Sales automation: 3 tasks you should stop doing manually
Did you know that salespeople can spend up to 40% of their time on administrative activities? This translates into less performance and fewer sales. If you want to avoid this and […]
Improve communication between your employees with help desk software
The success of companies depends in large part on their employees’ ability to communicate and collaborate effectively. However, if you have a remote team or your company is huge, it […]
Here’s what to avoid when managing IT projects in your company
Nowadays, companies depend more than ever on technology, which is why IT projects are becoming more and more necessary. Their proper management is vital to meet those goals set in […]
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