Do you know what are the key features that an excellent Help Desk software should include? Read on and find them out with us.
6 key features that your Help Desk software must include
3 business problems that ServiceNow helps to overcome
Companies operating in today’s changing marketplace must overcome significant business problems to adapt and remain competitive. The speed of change is faster than ever, requiring companies to be agile and […]
Process Automation: all you need to know
Do you know what is the best method to implement a process automation system in your company? Thinking about the best choice? Check them out here.
ITIL Change Management Implementation Guide
Change is part of life itself, and is necessary to adapt and survive. The same applies in the business world: to remain competitive, introducing changes in the organization is essential. […]
6 steps to effective organizational change management
The implementation of organizational change management is key for companies that need to adapt to the ever-changing market environment in order to remain competitive and relevant. But for change to […]
Call monitoring: Key practice in customer service
Call monitoring is the main function of Call Center supervisors. It is performed with the purpose of listening to the conversation between agents and customers to evaluate the performance of […]
5 key questions to evaluate the IT department
Do you want to ensure that your IT department is delivering the best possible service and staying ahead of current industry trends? Ultimately, assessing the effectiveness and performance of your […]
The 5 best practices to attract human talent
The priority of any human resources professional is to attract and retain human talent. Good professionals are what ultimately ensure the success of an organization. However, today it can be […]
ITSM in 2023: Key trends for businesses
Have you already planned how to improve your operations for better ITSM results in 2023? Of course, we know that this planning necessarily depends on the needs and particularities of […]
Call Center Optimization: 5 Tactics to Streamline Operations
When it comes to Customer Experience (CX), there are two things you should never skimp on: quality and efficiency. The call center optimization process can help you improve both aspects […]
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