The creation of service desks and various software for IT service management is prolific, but you’re probably still wondering why your company needs a service desk. Perhaps your company is […]
Why does your company need a service desk?
5 Strategies to ensure remote onboarding success
The onboarding process is the first impression a new employee has as an official member of your company. While many companies invest a great deal of money in recruiting new […]
5 advantages of using AI chatbots in the medical industry
The medical industry is complex. It is in charge of providing healthcare, but achieving this requires managing multiple information technology processes. Among the most important ones we can mention are […]
Is an Antivirus and Firewall enough to be cyber-protected?
Are you trying to improve your business cybersecurity and trying to figure out what security controls you really need? In recent years, not only have the number of cyber attacks […]
Reduce customer service costs in 4 strategic steps
Currently, companies invest a lot of money in order to deliver good customer service. This makes it necessary to ask ourselves: Does the quality of the service delivered justify the […]
How to use WhatsApp in your customer service strategy?
Do you remember what communication was like before WhatsApp arrived? Before WhatsApp (2009), there were other instant messaging applications with which we spent hours talking. However, the advantages that applications […]
5 essential tips to motivate your customer service team
One of the biggest challenges for any company is to provide efficient customer service. This is one of the most difficult areas for employees: angry customers, information handling, multiple support […]
Remote access to provide quality services to the elderly
There is a widespread misconception among the younger masses that “seniors will never learn about technology.” However, just because boomers are retiring en masse doesn’t mean they are relieved of […]
7 pillars for effective vulnerability management in IT systems
Vulnerability management is a critical security process that has been an important part of cybersecurity operations for decades. Security and risk management teams continually struggle to protect assets. […]
Remote IT support implementation guide for SMEs
Every business needs to provide a reliable and secure way for customers, suppliers and remote employees to access the resources they need. Fortunately, most of the day-to-day functions of modern […]
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