According to McKinsey & Company, experts in business research and publishing, approximately 70% of purchasing decisions are based on how customers feel they are treated. In other words, more than […]
Features that Vtiger offers for more efficient customer support
Top 3 Vtiger features that make it the best CRM solution
When choosing a CRM we must put into perspective its price compared to the value it can deliver. Through this comparison, we can make an intelligent decision that allows us […]
Get to know the benefits of Vtiger as a Marketing Tool
Marketing has a tremendous impact on business today. Not only does it determine whether you sell, but an effective marketing strategy could make the difference between success or failure. Vtiger […]
3 essential self-service tools to improve customer service
Customer service goes beyond being there for customers when they have a problem. It is also about giving them the tools and information they need to get solutions on their […]
Improve your customer service strategy with a self-service portal
Generally, companies focus solely on having online agents who can answer messages and calls. However, that’s not all you can do to provide exemplary customer service. One easy-to-implement and effective […]
4 functionalities that every service desk must have
You’ve probably already faced the challenges of managing your company’s IT services. Maybe your sales rep suffered a computer failure and couldn’t reach a technician in time to connect with […]
Can a service desk improve the productivity of your employees?
We know that we are in the era of hyperdigitization. This implies that companies must invest in technologies to stay ahead of the curve and provide quality services. Among the […]
Comparison table: 5 best ticketing software on the market
In your search for a ticketing software to improve your company’s customer service, you will have already found several possibilities in the market. Now, the most important thing when choosing […]
5 ways you can improve your customer support
The customer support department is one of the most crowded areas in any company. Having to solve customer problems and provide a prompt response is not always an easy task. […]
5 advantages of using a cloud service desk
In your search for digital solutions and implementation of IT operations management software, it is likely that you have already come across the option of hosting your services in the […]
Scroll to top