Managing a support team today goes far beyond responding to customer reports. A support team must respond to dozens of requests satisfactorily, regardless of the communication channel. However, doing these […]
How to improve your customer support in 5 steps with Vtiger
GB Advisors: the best performing partner for Freshworks in Latin America.
Freshworks recently announced the winners of the 2020 edition of the Partner Awards. In this time, GB Advisors won the award for the Best Performing Partner in Latin America. […]
How to automate the workflow in your organization in 5 steps
Automating processes is perhaps the simplest and most effective way to optimize the operation of an organization. It also provides automatically generated data and information to give you better visibility […]
Pentesting: How can a Black Box, Gray Box, and White Box security techniques can help you?
Did you know that 70% of existing websites are vulnerable to hacking? Do you know about Gray Box, White Box, or Black Box? If this information is of concern to […]
BeyondTrust vs Centrify: Which tool best manages your remote access privileges?
As efforts to control the COVID-19 pandemic intensify, many companies migrate to remote work. Although this is a great step towards social distancing, it does raise serious cybersecurity concerns. Granted […]
Know the benefits of turning your company’s emails into tickets
When it comes to customer support, companies really need to step up their game. Luckily thanks to technology there are many options to offer great support. Today, customers are aware of […]
Know how to succeed in social media customer service with these guidelines.
Social media and customer service, are they related? Of course, they are! And in this article, we are going to give you some guidelines to succeed using both. Customers have […]
Remote desktop: why you need to try it
Today’s companies are in the need of providing everything that can improve their customers experience and their employees work. Thanks to technology there are endless ways of doing this, […]
Sales + customer support: A mandatory integration for every company
Integration between different departments of the same company is a topic that we addressed before and yet we continue to do it. Why? Because integration is the key to business […]
Predictive prioritization: How to better manage vulnerabilities
Vulnerability management is becoming increasingly complex. According to Luis Isselin, the general director of Tenable Mexico, a new vulnerability appears every hour. This means that traditional strategies to identify […]
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