It’s no secret that digital communication has become a staple in our society. From ordering food to shopping for clothes, we are doing more and more of our transactions online. […]
7 tips to improve your digital communication with your clients
IT projects: 7 tips to simplify their management
Do you have trouble coordinating your IT projects? Well, let me tell you that you are not alone. For many IT Managers, it is a challenge to master the different […]
6 Tips for a Successful ITIL implementation
In all companies, no matter the forecasts they take, always happen technical failures that impact their internal processes. If you want to prevent this scenario, implementing ITIL may be your […]
#ICANHELP: The group that put a stop to cyberbullying
Since the pandemic began in March 2020, many people have completely “digitized” their lives. Although this change brought many advantages, it has also intensified some problems. One of them is […]
10 tips to increase the productivity of your service desk
In times when providing a quality service adds valuable points for the competitiveness of businesses, service desks need to implement new strategies that help them increase productivity. This reality has […]
Freshdesk vs Zoho: What is the best software for your business?
Choosing a help desk software can be a challenging task. However, among hundreds of available systems, the competition is always reduced to two powerful systems: Freshdesk vs Zoho. These […]
5 Tips for a Successful Help Desk Software Implementation
In a world where time is a challenge, companies must ensure to use a help desk software that meets users’ expectations and simplifies the job of the IT team. This […]
5 Tips to select the best service desk software
Selecting a system to manage your users’ requests is the first step to improving the quality of your technical service. However, this process can get a little complicated, due to […]
Take your technical service to the next level with these help desk metrics
All IT companies today have one thing in common: for all of them, the competition is fierce, so they have to constantly monitor their help desk metrics to know the […]
Avoid these IT problems to improve the quality of your service
It’s no secret that IT problems can negatively impact a company’s productivity. To the point of affecting customer satisfaction, employee performance, and service quality. A study made by A&OA revealed […]
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