Although remote work has become “the new normal” for many companies, managing a remote support team still poses several challenges. To provide a good service, organizations must overcome cultural and […]
4 Challenges of Remote Support Teams and How to Overcome Them
Top 5 tips to improve field technician’s productivity
Service companies that operate in the traditional way are becoming an endangered species. Nowadays, the productivity of field technicians is not measured by the number of cases they solve, but […]
Process designer: Main functions and advantages
Lack of transparency and poor organization in workflows can be the worst enemy of business growth. In this context, a process designer can be the answer to increase your team’s […]
6 tips to improve your customer service during Black Friday
Customer service is a fundamental part of the client’s experience, to the point that it can become a decisive factor in the purchasing process. On dates as important as Black […]
5 essential metrics for field service success
Keeping up with technological changes is one of the many challenges faced by companies that provide field services. To remain competitive, these organizations need tools to help them monitor their […]
Freshteam: the perfect ally for your Human Resources team
Generally, Human Resources teams have one thing in common: their need to use the latest technological tools. This not only speeds up talent acquisition, but also helps them improve their […]
7 steps to create a successful training plan
In many companies, training plans are neglected because they are seen as an additional expense that does not generate value for the organization. However, this strategy represents a crucial investment […]
Freshsales vs Zoho CRM: Which is the best sales software?
Choosing the best CRM software for your company is a complicated task, and for a good reason. However, in the ocean of solutions that exist on the market, the selection […]
4 simple strategies to attract potential customers
We know that it is not easy to attract potential customers. One of the reasons for this is that some businesses don’t know how to adapt to current trends, especially […]
Improve your SLA terms in 5 steps
No company can afford to have dissatisfied customers. That is why SLA terms are vital for IT departments. With these parameters, agents can guarantee quality service and meet user expectations. […]
Scroll to top