Looking to improve your customer service? Compare Freshdesk Omni and Zendesk, two leaders in ticketing systems.
Freshdesk Omni or Zendesk? Discover the features of these ticketing systems
Job training: 4 consequences of not implementing it and their solutions
Imagine this scenario: you walk into the office and see your team is dispirited, tasks are piling up, and their performance is not as expected. Although each employee is full […]
Improve your self-service portal with these simple steps
Create a self-service portal that really works! Discover how to order content to elevate the user experience. 🤩
BeyondTrust vs. GoTo: Which is the best remote access software?
Help desk teams face the challenge of navigating a complex and constantly evolving digital environment. To succeed in this journey, it is crucial to have flexible remote access software that […]
Collaborative work: Learn tips to overcome its challenges
Whether at work or in our personal lives, collaborative work is often hard to achieve. We can have high hopes for what we can accomplish collectively, but more often than […]
5 steps to succeed SLAs compliance in Project Management
Discover why counting on the right IT operation management software adds value to your company's productivity and efficiency in SLAs compliance.
Transform your ticket management with the help of AI
Imagine you are looking at your monitor and you begin watching as your ticket tray grows rapidly. Each request represents an anxious voice seeking help or an urgent task demanding […]
How to create a successful digital transformation strategy
In today’s marketplace, standing still is the fastest way to go backward. As technology continues to advance, companies must adapt and evolve to stay relevant. This is where the power […]
Customer loyalty: What tools do you need to improve your numbers?
Do you want to increase your number of loyal customers? Find out how technology can help you achieve a better customer engagement strategy.
How to accomplish a Customer Service Culture
Customer service culture is the strategy that will align all the parts of your company for a better functioning. Know more about this here!
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