There is no doubt that the ability to resolve tickets remotely is essential today to ensure fast and efficient service. However, choosing a remote desktop software that adapts to the needs of the company is not always an easy task.
Thanks to the wide variety of options on the market, selecting the most convenient tool can be a confusing process. Luckily, there are some guidelines you can follow to help you speed up the work of choosing new remote desktop software.
Proper user management, total security, and simple installation… These are just a few of the must that your solution should include. Do you want to know what the other criteria are? Read on and learn more.
Remote desktop software: An indispensable tool for today’s companies
For several years now, remote connection tools have gained popularity among users and companies, thanks to all the facilities it offers. Whether for technical support or remote training, the remote access software allows IT professionals to take control of users’ workstations to give them the support they need.
What are its advantages?
Remote access software can help your company’s technical team solve up to 90% of IT problems faced by customers. That’s why it’s so important to provide a remote equipment troubleshooting solution. Because it offers:
- Comfort (technicians can solve problems from the comfort of their home or office).
- Cost reduction.
- Speed in the resolution of problems.
- Increase in customer satisfaction.
How to choose the best remote access software?
We have already written an article on the importance of having the right advice when choosing a business tool, and we talk about the negative consequences that the fact of selecting the wrong option can have:
- Waste of money and time.
- Deficiency in the delivery of services.
- Demotivation among the users of the organization.
And the list goes on and on. That’s why the process of selecting software for your organization must be carried out with care since not all tools are designed to help you carry out the specific projects, tasks or processes that your business needs.
If you want to make the selection process easier, we recommend you take into account these 4 criteria to choose the best remote desktop software:
#1 Usability
Not all IT department customers are necessarily technology experts, that’s why it’s very important that your tool has a friendly interface and is easy to use.
This will give confidence to the clients because it will allow them to understand better in what they consist of the activities that the technician carries out in the equipment. The tool should also be able to offer a quick connection and a simple installation to facilitate the work of the IT team members.
#2 Functionalities
Today’s tools offer a wide variety of high-tech features, this can cause you to divert your attention and miss the point. To make the right choice, the important thing is to start by focusing on some key features:
- Compatibility with several operating systems.
- Restricted access.
- Access to multiple computers in a single session.
- Automatic registration of the most frequently used sessions.
- Configuration of parameters to regularly change the way remote computers are controlled.
- File transfer speed.
- Remote file management (including the ability to delete data).
#3 Security
Part of offering a good service also means giving your customers the security that the data you access remotely will always be fully protected. Therefore, you must make sure that the solution you choose guarantees the total security of your company’s information and that of the users.
Before selecting a solution, check its background. Has it ever been a victim of attacks that compromised customer data? Are there successful companies that have relied on this solution? Can the user have total control over the remote connection? What measures has the manufacturer taken to ensure security?
Look for other users’ opinions on the web or ask directly to someone you know who has used the product. Research until you gather enough information to be sure the tool will meet your security expectations.
#4 Support
Probably, during the time you use the tool, you will need the support service. Either to reconfigure the software and adapt it to your needs, to learn how to use it efficiently or to solve a flaw. In any case, it is imperative that you can count on complete and quality support.
Then try to choose a provider who will be able to give you support whenever you need it. If the provider of a certain solution is recognized for responding quickly and resolving requests efficiently in most cases, you should definitely use this as a compelling reason to select one tool over another.
Finally, don’t forget to purchase software that fits your budget.
You already know some good criteria, now you only have to start the search. Do you want to make the right decision? Purchase with us the best remote support tool and then uncover a better way to connect with your customers. At GB Advisors we strive to provide you with the best solutions and first-class advice. Contact us now for more information.
