SERVICENOW ITSM
ServiceNow IT Service Management gives you the perfect solution to seamless integrate your different work teams, while boosting your response capability to satisfy your customer’s demands.
ServiceNow IT Service Management puts at your fingertips a powerful cloud-based solution that spares your staff of checking and following task from different sources to accomplish your goals.
MANAGEMENT DISCIPLINE BUNDLED WITH IT FOR MORE COLLABORATIVE WORK TEAMS
ServiceNow ITSM makes you collaborate more and better
ServiceNow IT Service Management takes management discipline for designing interactive work, by taking the advantage of task automatization with IT services. This tool makes integrative work flow better, creates more collaborative teams and helps you to meet your goals faster.
AUTOMATE THE WORKFLOW TO STREAMLINE SERVICE DELIVERY
Automation
Replace email and spreadsheets with collaborative workspaces and automated business services.
Activities, Tasks and Processes
Create a modern work environment by placing a service‑oriented lens on the activities, tasks and processes that make up day‑to‑day work life.
Metrics Analysis
Experiencia de servicio eficiente en cada entrega y garantía de disponibilidad de los servicios con la capacidad de analizar métricas claves.
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IT SERVICE MANAGEMENT
ServiceNow ITSM offers uniform work processes in a single platform from which it is possible to perform different processes and tasks, making easier the workday for every facility and department that conflates in the enterprise. Give a look to our scope and check the multiple benefits that only ServiceNow can offer you:
IT Service Management
Focused in Visibility, Service Outages and Operational Agility, IT Service Management is divided in 3 phases: Enhancing productivity through its system of records – Increasing availability by managing end-to-end services – Maximizing operations by automating remediation.
Field Service Management
Makes sure that every order is assigned to the right person and to the right service by granting to intern and extern customers:Inventory of tools – Advanced dispatch to integrate recommendation, resources and planning and help to manage SLA – Mobile apps and agents to check orders from issue to resolution.
Legal Service Management
Self-service portal that operates naturally to keep in one place service agreements, reports, legal documents and legal knowledge base to compliance and applicable laws by: Cloud-based storefront – Automatized and intuitive dashboard that helps to reduce response times for legal consults – Application focused on resources and objectives.
Marketing Service Management
Increases the flow of productivity by a system of configurable rules that makes easier to found & follow queries, that also generates helpful reports to measure: Effectivity of tactical operations – Productivity & cost control of operations – Business continuity, without direct intervention of human capital.
HR Service Management
Centered on People and not in Processes, HR Service Management comprehends: Standardization of processes through a self-service portal – Diversion of requests to the right specialist at the very first moment – Minimization of use of emails to give attention to queries.
Finance Service Management
As key driver to expose the enterprise to the world, this department must count on a solution as Marketing Service Management to properly carry on campaigns, websites, creative services and publishing by means of: Configurable app based in the Cloud – Comprehensive dashboard that compiles and shows all the work assignments – Monitoring of each task without traditional worksheets.
WHY GB ADVISORS?
Through our service you get in touch with qualified technicians to execute additional support requests that are not included in the current continuous support. This process complements ServiceNow support with version updates, configuration, consultancy, implementation and knowledge transfer.
Installation Services
Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the tool to the use of each client
Configuration
Our certified staff can help to configure and adapt the tool to the specific use of each client, in order to obtain the best performance from your tool
Personalization
We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation
Since 2004 GB Advisors has specialized in the development of integral technical solutions to solve business problems. We are an International Authorized Partner and Re-Seller for ServiceNow in the American Continent. We currently serve customers in most countries of Central America, South America, Latin America and the Caribbean. Countries like Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Bolivia, Ecuador, Guyana, Paraguay, Suriname, Venezuela, Caribbean, Bahamas, Barbados, Bermuda, Cayman Island, Curacao, Dominican Republic, Dominica, Jamaica, St. Lucia, St. Marteen, St. Kitts, Trinidad and Tobago, Turks & Caicos, Haiti and Puerto Rico.
