Extend your global reach without losing your local connection, offering consistent and personalized customer service in different regions from a single platform. Purchase local and international phone numbers in over 50 countries.

Configuration of an effective Call Center

Ensure an agile and effective response to each customer, allowing a flexible and scalable operation adapted to the needs of your business.

• Easily configure personalized voice messages.
• Adjust your call center's hours of operation as your business grows.
• Share a phone number with multiple users and handle calls from any location.
• Distribute calls in an agile way and organize waiting queues efficiently.
• Filter spam and unwanted calls from selected regions.

Communications Monitoring and Management

This cloud-based call center allows you to effectively monitor and manage the communication experience with each customer, recognizing that each interaction is unique and must be tailored to the specific needs of the business.

• Real-Time Dashboard.
• Evaluate your team's effectiveness in real time during calls.
• Intervene in calls to ensure proper quality and direction.
• Comply with recording regulations and use the data for monitoring and training.
• Monitor and manage your call center service levels in the cloud.

Call Center Performance Management

Amplify your call center performance with a wide range of tools that improve call management and collaboration between internal teams.

• Access detailed information on each incoming call.
• Monitor the call lifecycle.
• Add agents to active calls to improve support and avoid transfers.
• Allow customers to opt for a callback instead of waiting in line.
• Give your customers the option to connect directly to their desired agent.

Easy Integration

Freshcaller integrates seamlessly into your company's technology ecosystem, facilitating seamless connections with the applications you already use.
It unifies all your tools, from CRM systems like Salesforce and Hubspot, to eCommerce platforms like Shopify and support and analytics solutions like Freshdesk, into a single, powerful call center solution.

Maximize service quality with Freshcaller

Why GB Advisors?

We are professional consultants with experience in transforming, innovating and optimizing processes through the implementation of software solutions.